Thank you for shopping with Arlo Waves. We strive to ensure your satisfaction with every purchase. Please read our Refunds and Return Policy carefully before making a purchase.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- A receipt or proof of purchase must be provided.
- Items that are damaged due to misuse, wear and tear, or not in original condition will not be accepted.
To initiate a return, contact us at [email protected] within 7 days of receiving your item. Once your return request is approved, we will provide return instructions. Please do not send items back without receiving approval from our team.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued using the original method of payment (if applicable), or through alternative means as agreed.
Exchanges
We offer exchanges only for defective or damaged items. If you need to exchange an item, contact us at [email protected] within 3 days of receiving your order.
Non-Returnable Items
Certain types of items are not eligible for return or refund, including:
- Customized or special-order items
- Items purchased during clearance sales or marked as final sale
Contact Us
If you have any questions regarding our Refunds and Return Policy, feel free to reach out to us [email protected].