Thank you for choosing Arlo Waves. We are committed to delivering high-quality audio equipment, musical instruments, and recording gear to customers worldwide with reliable and secure shipping services.
Order Processing
All orders are processed after successful order confirmation. You will receive an email notification with your order details once your order has been placed. Orders are typically prepared for shipment within 1–2 business days after confirmation.
Shipping Confirmation & Tracking
Once your order is packed and ready to ship, you will receive a shipping confirmation email. This email will include a tracking number (if available) so you can follow the progress of your delivery.
Shipping Carriers
We work with trusted logistics partners to ensure safe and efficient delivery to your location. Carrier selection may vary depending on your destination to ensure optimal service.
Order Issues & Support
If your package arrives damaged or you encounter any issues with the delivery, please contact us immediately at [email protected] with your order number and a description of the issue. We are here to assist you with any concerns related to your shipment.
Missing or Lost Packages
If your package is marked as delivered but you have not received it, please reach out to us within 3 days of the delivery notification. We will coordinate with our logistics partners to investigate and resolve the issue promptly.
Address Accuracy
Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for delays or undelivered items due to incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions about your shipment or need assistance, please don’t hesitate to reach out [email protected].